Technical Support Representative
JOB PROGRAM
Prepares to enter into the world of IT with immense knowledge and with practical hands-on tools and techniques used
PROGRAM NAME
Technical Support Representative
Receive the most practical and job-oriented training
PROGRAM DURATION
40 hours
Understand the position of IT throughout the project life cycle
MODE OF INSTRUCTION
Online/In-Class
Receive in the classroom or live instructor-led online training
Program Overview
Technical Support Representative
Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. There are two chief types of help desk technicians – In house and Remote. Remote help desk technicians support technology customers via phone, online and occasionally on-site. In-house technicians only provide support for internal employees. Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.
AFTER SUCCESSFUL COMPLETION, YOU WILL:
- The key roles and responsibilities of a customer care representative in a company
- How to open, transfer and close a call to make the conversation best with Role Play Sessions
- A clear outline of standard operating procedures and policies of technical support
- Effective techniques to handle angry callers and Understanding the denial mechanism to say NO to customers
We are conveniently located to provide Technical Support Representative Training in Brampton, Mississauga, Toronto, and Scarborough area.
Technical Support Representative training in Brampton, Scarborough, Toronto, and Mississauga can help you how to avoid problems when delivering solutions or services to customers.
All Our Programs Include
Mock Interview Sessions
Our HR advisors will conduct 10 mock interview sessions during the training period on a weekly basis that will give students an opportunity to practice for job interviews. We prepare students according to the current industry trends so that can get interview ready. Students learn how to answer difficult questions, improve communication skills and develop interview strategies.
On the Job Support
We provide on-the-job support to students at no extra cost. Students can contact us anytime and any day even after finishing their training at Justwin IT Solutions. To improve skills and deliverables you can always ask for assistance. If you are stuck at any point while at your job Justwin IT Solutions experts are just a call away.
End to End Live Projects
At Justwin IT Solutions, students will get hands-on experience by working on live projects using technical tools in real-time. Instead of going through PowerPoint slides, working on real projects will make them more confident and expert in the respective field. Students have a group discussions about the projects with other student groups as well as their trainers.
Professional Resume Preparation
Our experts will not only assist you with job interviews but will also help you to build a perfect resume according to your experience and the work you have done while training. Our team also help students to optimize their LinkedIn and git hub profile so that they can become prepared and successfully approach the job market.
Program Curriculum
- The Evolution of the Support Center
- Role of Desktop Support Technician
- Support Center’s Role in the Business
- Strategic Perspective
- Service Level Agreements
- Standard Operating Procedures
- Business Alignment
- Service Delivery Methods
- Telephony Systems
- Service Management Systems
- IT Service Management
- ITIL Service Support
- Security Management
- Knowledge Management
- Quality Assurance
- The Communication Process
- Cultural Sensitivity
- Vocal Elements
- Active Listening
- Body Language
- Incident Documentation
- Writing Skills
- Problem-Solving and Types of Thinking
- Questioning Skills
- Solve Incidents with IMPACT
- Additional Customer Service Skills
- Root Cause Analysis
- Your Customer’s Psychological Needs
- Handling Conflict
- Difficult Customer Behaviors
- Stress Management
- Power of a Service Attitude
- Managing Your Use of Time
What You Will Receive
Program Outcome
Who Should Attend
This program is genuinely built for graduates who want to excel in IT as a specialty with Quality Assurance. This will open up doors for them into a new job era.
- Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and therefore must develop best-practice skills specific to this unique form of customer contact
- If you got rejections in interviews due to non-Canadian Industry Experience
- Have recently started working but wants more knowledge and experience
- If you have applied for tremendous jobs but never get an interview call
- Individuals who are preparing for the HDI Desktop Support Technician certification
Opportunities
The best jobs in technical support demand the perfect blend of business savvy, technological expertise and communication skill. This program gives you the edge you need in a competitive market. Depending on what cloud computing career path you choose, here are some popular options to consider:
- Network Support Technician
- Technical Support Person
- Help Desk Technician
- Field Technician - Computer Networks
Program Schedules
September 18th, 2021
Technical Support Representative-
ONLINE
-
BRAMPTON
-
MARKHAM
-
SCARBOROUGH
Program Details
PROGRAM OVERVIEW – WHY SHOULD I TAKE THIS PROGRAM?
Why Should I enroll?
With the growing number of industries, Technical Support is becoming more and more important and the number of job opportunities is also increasing steadily. There has been a growing demand for certified professionals over the last few years. This program is designed in such a way that you can easily secure a job in this growing field.
What jobs will this program prepare me for?
Even in a time of worldwide economic slowdown, the software industry is growing which means that there are jobs waiting for you. This program will qualify you as a Technical Support representative in any industry as Technical Support has become a critical part of industrial development.
How do Justwin IT solutions can help me with the recruitment process?
At Justwin IT Solutions, we start preparing you for the interviews from day one of your training starts. Our HR department will be inviting you for the mock interview sessions every week. Also, we provide end-to-end support to get you a job in your field. We help you find out how to make your application stand out from the crowd. Justwin IT Solutions is the only institute that is in direct partnership with Canada’s leading IT recruitment firm www.jobsmont.com which will help line up interviews directly with the client.
How many mock interview sessions are there?
Our HR generalists will conduct 10 mock interview sessions during the training period on a weekly basis that will give students an opportunity to practice for job interviews. We prepare students according to the current industry trends so that can get interview ready.
Will I be working on any live projects?
Yes, you will get to work on up to two to three live projects covering banking, retail, and other important domains during the training period. Working on live projects will help you get hands-on experience and gain expertise in the respective field.
Will I get assignments to work on during weekdays?
Yes, students will get assignments to work on every week. You will receive an email from your trainer containing the assignment, Study material and agenda for the upcoming week.
Will there be any support during weekdays to do the assignments?
Yes, you will get support during weekdays and weekends too. Students will get direct contact details of their instructor whom they can contact via call/email within business hours to ask any kind of question or concerns during the weekdays about their assignments.
Will I get chance to work on tools having hands-on practice?
Yes, you will get to work with the most advanced tools available in the market. Students will have to install them in their system so that they can work using these tools anytime. Students must have a compatible system so that they can learn more efficiently.
Will I get any help if I get stuck at the job?
Justwin IT Solutions provide on the job support. Students can contact our consulting department during business hours even after completion of the program at Justwin IT Solutions. If you are stuck at any point while at your job, Justwin IT Solutions experts are just a call away!
Do you bound me any contract or ask for commission after getting the job?
No, Justwin IT Solutions never bounds you in any type of legal contract. This is what makes us standout from other organizations. We do not charge any commissions or salary cut once you get a job.
Do you charge anything for resume preparation?
No, we do not charge anything for resume preparation. All the services like resume preparation, 10 mock interview sessions, job assistance and on-job support are free of cost. Our CHRP (Certified Human Resources Professionals) consultants also help students in every possible way so that they can become prepared and successfully approach the job market.
Can I attend sessions online if I’m at different location?
Absolutely, Justwin IT Solutions provide both offline as well as live online classes. You will be able to attend class regardless of location. All our sessions are Live sessions. There are not recorded sessions. Each session is Live Instructor-Led training and equipped with ultra-high-definition cameras and noise-cancelling microphones. Where you will get a feel as you are sitting in the classroom.
How to reserve seat for the upcoming batch?
You can easily reserve your seat for the upcoming batch by filling an enrollment form and paying the program fee. After paying the fee you will a confirmation note containing your enrollment details.
What is the prerequisite for the programs?
No prior experience required to enroll in these programs. Students comfortable with basic computer skills and system management can register for these programs. Graduates from High School can also consider enrolling in the programs listed.